Dawn R. Madrona

Virtual Assistant | Business Analyst | Funnel Builder | Training Specialist | Aspiring Copywriter

About Me

I'm Dawn, a highly reliable and detail-oriented virtual assistant with a strong background in customer support, project management, training and development, business analysis, and digital operations.

With more than a decade of corporate experience and proven freelance expertise, I help businesses streamline their workflows, optimize client communications, and build a stronger digital presence.


My diverse skill set—from email management to funnel building and CRM setup—ensures I can adapt to different business needs with efficiency, creativity, and professionalism.

Professional Experience Summary

Excellent Customer Service

9+ years of delivering exceptional customer experience, issue resolution, and data integrity (HIPAA-compliant) with Cognizant Technology Solutions.

Training and Development

Led global training sessions, created impactful learning materials, and was awarded Trainer of the Year 2021 for exceeding KPIs and driving results.

Executive Support

Supported C-level operations by managing emails, calendars, schedules, and reports, developed test cases, and conducted UAT for systems alignment and improvements for eShow and DAP Brands.

Creative Digital Marketing

Trained in Systeme.io and GHL. Developed landing pages and funnels to support business growth, with continued learning in copywriting and automation tools.

Skills, Tools & Platforms

✅ Email & Calendar Management
✅ Client Relationship Management (CRM Setup & Updates)
✅ Digital Filing Organization
✅ Task Monitoring & Project Coordination (Basecamp, Google Workspace, Slack, Microsoft Teams)
✅ Business Process Improvement
✅ Funnel Building (Landing Pages, Systeme.io)
✅ Basic Bookkeeping (QuickBooks Online, Financial Reports, Expense Monitoring)
✅ Basic Copywriting (Sales Funnels, Emails, Landing Pages)
✅ User Acceptance Testing (UAT) and Documentation
✅ Ad hoc Administrative Support

  • Google Suite: Docs, Sheets, Calendar, Meet, Chat

  • CRM: Salesforce, Basecamp, Systeme.io, Go High Level

  • Collaboration Tools: Slack, Zoom, Microsoft Teams

  • Productivity Tools: Otter.ai, Fireflies.ai

  • Design & Prototyping: Canva, Figma, Balsamiq

  • Financial Tools: QuickBooks Online (Basic)

Why Partner With Me?

Award-winning Commitment to Excellence:

  • Continuous Growth Award (DAP Brands, 2024)

  • Economy Builder of the Month (DAP Brands, 2024)

  • Gawad Silab Awardee (Cognizant, 2022)

  • Trainer of the Year (Project Griffin Cognizant, 2021)

Process-driven and Client-focused:

I thrive on improving workflows and ensuring seamless communication between teams and clients. As a Customer Service Specialist, where I honed my skills in effective communication, empathy, and problem-solving, handling client concerns across various platforms. I developed  the importance of meaningful connections and relationship and go above and beyond customer satisfaction.

Passion for Learning and Growth:

I'm committed to continuous training to bring the latest best practices into every project.

Online Training:

  • Funnel Building Training (2025)

  • Basic Training on Go High Level (2024)

  • Bookkeeping Basics | Intuit QuickBooks Online (2024)

  • Basic Landing Page Building Challenge (2024)

Let's Work Together!

I'm passionate about helping businesses achieve more with less stress. Whether you need help managing day-to-day tasks, building a landing page, or improving internal systems, I'm ready to support your success.

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